Author Archives: Alex Chow

Why the Idle Client Timeout Won’t Work

Overview Just a friendly reminder (or reminder for myself) that in order to get the Idle Client Time to work properly. Make sure you change the Keep Alive Interval to something greater than Idle Client Timeout. If you set the Idle Client Timeout to something LESS THAN Keep Alive Interval, the client will not disconnectRead more

Using Gmail Account with SMTP Setup with Dynamics Business Central / Dynamics NAV

Overview Not all customers uses Office 365 as their e-mail. The other popular option companies use is G Suite from Google. When you’re trying to setup the SMTP Mail using Gmail accounts in G Suite, you may encounter this error: The mail system returned the following error: “Failure sending mail. Unable to read data fromRead more

Changing Protection Level to Boost Performance

Overview Just a quick note about boosting the client performance for full Windows or RTC clients for customers using Dynamics 365 Business Central (aka Dynamics NAV). This was brought to us by one of our customers that is looking for ways to reduce the lag for their users using the full Windows client. One ofRead more

Addressing Inefficient Business Processes

Overview Addressing inefficiencies in any company is a crap shoot. Often times, the management of a company will have a discussion with us to discuss their challenges. The conversation in these meeting usually leads to how can they address their “mess”. For example, their inventory quantities are always wrong. It’s not like the managers haveRead more

Why You Should Set Automatic Cost Adjustment to Never in Dynamics 365 Business Central

Overview This was one of the topics that came up frequently while working with users at the last NAV/BC User Group Summit at Phoenix. Many people have different opinion to setup their inventory so costing is done properly. Naturally, knowing a few things on how Dynamics 365 Business Central (aka Dynamics NAV) inventory and howRead more

Dirty Trick to Keep Your Customers Hostage

Overview Through whatever reasons, the customers will want to work with one partner over another. It may be the lack of knowledge, lack of support, slow response, or whatever. The customer can freely choose who they want to work with in regards to Dynamics 365 Business Central (aka Dynamics NAV). Of course for the MicrosoftRead more

Is Inventory Periods Needed to Control Inventory Posting?

Overview Over the years, I’ve written a lot of articles about inventory and inventory costing. I realize there are some tools that I do not mention that are in the inventory module. This is not because I don’t know about them, it’s because I don’t think companies need them. Everyone is super busy these days,Read more

Prevent Inventory Adjust Cost Entries from Back Dating

Overview Hopefully, by now every company that uses the inventory module in Dynamics 365 Business Central (aka Dynamics NAV) knows that they MUST run the Adjust Cost – Item Entries process. If not, please check out my other articles on the subject on how to properly care for the inventory module in Dynamics 365 BusinessRead more

Why Your Inventory Valuation Does Not Match the Inventory Account on the General Ledger

Overview At the end of every month, we will inevitably get some questions on why their inventory valuation figures does not match the G/L inventory account. We would investigate and find out why and provide solutions on how to fix them. Some of the reasons are pretty common so I’d thought I compile a listRead more